Call Centre Agent
To respond to all phone calls from different customers in a professional and polite manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile.
To provide the best shopping experience to each and every customer through Outstanding Customer Service. To ensure that every person visiting the shop leaves happy and smiling always with a positive feeling to return to the shop.
Drive the efficient and profitable operation of assigned stores, ensure experience is consistently provided to all customers, store teams are positively led and empowered, quality store operations are maintained, and sales targets are reached or exceeded, efficient and timely roll out of systems, procedures and programs.
Drive the efficient and profitable operation excellence, ensure service quality is consistently provided to all customers, stores teams are positively led and empowered, quality store operations are maintained, sales targets are achieved or exceeded, and Company policies, procedures and standards are followed.