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Job Overview for Call Centre Agent

To be based in Kuwait.

Position overview:

• Respond to all phone calls from different customers in a professional and polite manner.

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

• Seize opportunities to upsell products when they arise.

• Build sustainable relationships and engage customers by taking the extra mile.

• Keep records of all conversations in our call center database in a comprehensible way (Log).

• Provide frequent constructive feedback to line manager in order to improve the customer service experience.

• Generate customer service related reports when required.

Desired Skills and Experience

• Problem solving skills

• Interpersonal skills

• Communication skills

• Ability to break the ice through phone calls by being pleasant and professional at the same time

• Ability to deal with complex situations with patience and diplomacy.