Job Overview for Call Centre Agent
To be based in Kuwait.
• Respond to all phone calls from different customers in a professional and polite manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way (Log).
• Provide frequent constructive feedback to line manager in order to improve the customer service experience.
• Generate customer service related reports when required.
Desired Skills and Experience
• Problem solving skills
• Interpersonal skills
• Communication skills
• Ability to break the ice through phone calls by being pleasant and professional at the same time
• Ability to deal with complex situations with patience and diplomacy.