Price Promise

At Ontime we are committed to offering you the best price possible. As the GCC leading Online store for Premium products, we are committed to provide our customers with the best possible prices across our branded Items. Our Price Promise guarantees that if you find any of our Products at a lower advertised price elsewhere, we will provide an instant price match for you, so if you find the same item online, priced for less with one of our competitors*, we will refund you the difference in Ontime credit.

To request a price match on an item listed on our website, simply fill out our price match form below or contact our team of watch specialists on below number.

  • Kuwait & Other Countries: Call us on +965 222 49 777 for details
  • KSA: Call us on 0118211799 for details
  • UAE: Call us on 042147999 for details

Price Match Request

At the time of purchasing online or in store, we simply ask you to submit the product description, details of the authorised retailer's name, advertised product price and confirmation that the product is available for purchase (for delivery within 2-3 days). If you would like us to match an online price then we recommend taking a screenshot as if the price or stock status changes we will not be able to match the price.

Please Note: We only match authorized Retailers and genuine products. The Retailer should have the item in question ready to order and in stock. Ontime reserves the right to refuse any price match request without reason.

Take great care when obtaining quotes from unauthorised retailer, whilst many retailers may appear to be authorised retailers, this may not always be the case. Sourcing product through unauthorised retailers means that their products will be supplied without an official valid branded warranty and there is no way of determining the authenticity of the product.

What We mean by our Competitors*?

*Any website which has a luxury brand and product collection that we believe to be comparable to the brand and product collection offered by Ontime. For the avoidance of doubt, discount, liquidation, auction, outlet sites or websites that are undergoing closing down sales are not considered to be competitors. Sites that only display prices in currencies other than those listed above are not included. For further information or if you have any queries, please contact our Customer Care team.

Price Matching Terms and conditions

All of our products are eligible for a price match, allowing for a reduction in price if the same product has been found for a cheaper price from another retailer. To be eligible for a price match, the following conditions must be met:

  • The product being offered by the other player must be identical to the one offered by Ontime such as brand, colour, size and style and must be sold on an official website.
  • The item must be full price (discounted, promotional, outlet, second hand and sale items are all excluded).
  • We will only price match an item once it has first been purchased from Ontime and delivered and it must be claimed within 7 days of your Order delivered date.
  • The other player must be an authorized retailer and the product being offered must be in stock or ready to be delivered within 3 working days.
  • The price must be in the same currency - ie AED/SAR/OMR/KWD/BHD/QAR.
  • The shipping option for the relevant item on the competitor’s website must be set to the same country as the Ontime delivery country for the item you ordered and wish to price match and be within the United Arab Emirates, KSA, Qatar, Bahrain, Kuwait and Oman.
  • Our Price Match is not to the value of an Order but the value of an item, as listed in the competitor's shopping cart after selecting the matching shipping destination.
  • Any shipping / postal charges will be taken into consideration when price matching with Competitor.
  • Price match offers may affect your eligibility to receive a free gift or any other discount with your order.
  • Ontime reserves the right of discretion on any price match request.
Once our Customer Care team has agreed that your claim fits the above outlined criteria, your Ontime account will be credited.