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Returns & Refunds

We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 14 days to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.

When we receive the item, our returns department confirm that everything is present and in it’s in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

How to return?

It's really simple to return an item to us here at OnTime.com, and it is now free! All you need to do is call our Customer Service and they will help you set it up.

Once you’ve called Customer Service, the easiest and fastest way to exchange or return the item is to go down to your nearest store (store finder link). Make sure to bring a print-out of your order confirmation and civil id.

Customer Service numbers:

Kuwait 18 200 12
UAE +965 222 49 777
Saudi Arabia +965 222 49 777
Bahrain +965 222 49 777
Qatar +965 222 49 777
Oman +965 222 49 777

You can also email our Customer Service at customerservice@alyasra.com.

How do I get a refund?

After we have confirmed the return in our warehouse we will issue you an online store credit.

If you return your item to the store, the same amount will be reimbursed there as a store credit. Please find our store list here

If you paid with credit card we will reimburse the amount to your account. Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for 9am or upgraded courier delivery), or requested a gift wrap - this additional amount is not refundable.

If you return your item to the store, the same amount will be reimbursed there.


The easiest way is to visit one of our many stores where exchange is fast and hassle-free.

If you wish to exchange to another item, please call our Customer Service and will be arrange for a pick up at your house and send the new item with free shipping.