Price Promise

As the GCC leading designer watch store, we are committed to providing our customers with the best possible prices across our branded products. Our Price Match Promise guarantees that if you find any of our watches or jewelry at a lower advertised price elsewhere, we will provide an instant price match for you.

To request a price match on an item listed on our website, simply fill out our price match form below or contact our team of watch specialists on below number.

  • Kuwait: Call us on 1820012 for details
  • KSA: Call us on 0118211799 for details
  • UAE: Call us on 042147999 for details
  • Bahrain: Call us on 17178061 for details
  • Other Countries: Call us on +965 222 49 777

Price Match Request

At time of purchasing online, we simply ask you to submit the product description, details of the authorised retailer's name, advertised product price and confirmation that the product is available for purchase (for delivery within 2-3 days). If you would like us to match an online price then we recommend taking a screenshot as if the price or stock status changes we will not be able to match the price.

Please Note: We only match authorized stockists and genuine products. The stockist should have the item in question ready to order and in stock. Ontime reserves the right to refuse any price match request without reason. Take great care when obtaining quotes from unauthorised retailer, whilst many retailers may appear to be authorised stockists, this may not always be the case. Sourcing product through unauthorised stockists means that their products will be supplied without an official valid branded warranty and there is no way of determining the authenticity of the product.

Price Matching Terms and conditions

All of our watches are eligible for a price match, allowing for a reduction in price if the same watch has been found for a cheaper price from another retailer. To be eligible for a price match, the following conditions must be met:

  • The watch being offered by the other player must be identical to the one offered by Ontime.
  • The other player must be an authorized retailer and the watch being offered must be in stock or ready to be delivered within 3 working days.
  • Any shipping / postal charges will be taken into consideration when price matching.
  • The watch must be sold on an official website.
  • Any postal charges will be taken into consideration when price matching.
  • Price match offers may affect your eligibility to receive a free gift or any other discount with your order.
  • Ontime reserves the right of discretion on any price match request.