Returns & Refunds

We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 14 days with in kuwait  to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.

When we receive the item, our returns department confirm that everything is present and in it’s in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

How to return?

It's really simple to return an item to us here at OnTime.com, and it is now free! All you need to do is call our Customer Service and they will help you set it up.

Once you’ve called Customer Service, the easiest and fastest way to return the item is to go down to your nearest store (store finder link). Make sure to bring a print-out of your order confirmation and civil id.

Customer Service numbers:

Country

Number

Kuwait

18 200 12

UAE

042 147 999

Saudi Arabia

011 821 1799

Bahrain

+965 222 49 777

Qatar

+965 222 49 777

Oman

+965 222 49 777

You can also email our Customer Service at customerservice@alyasra.com

How do I get a refund?

After we have confirmed the return in our warehouse we will issue you an online store credit.

If you return your item to the store, the same amount will be reimbursed there as a store credit. Please find our store list here

If you paid with credit card we will reimburse the amount to your bank account. Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for 9am or upgraded courier delivery), or requested a gift wrap, or cash on delivery (COD) service - this additional amount is not refundable.

If you return your item to the store, the same amount will be reimbursed there.